How to Become an Information Technology - Contact Centre Technical Support Agent in Ontario
Do you need certification?
Certification is voluntary
Information technology - contact centre technical support agent is a voluntary trade in Ontario. You can work in the trade without a certificate.
- Protected titles
- Not listed in the sources checked
Show the source
“Information Technology – Contact Centre Technical Support Agent 634A Non-compulsory”
From skilledtradesontario.ca/about-trades/trades-information/page/5, checked October 11, 2026.
At a glance
- Licence status
- Voluntary certification See the source
- Routes
-
- Trained in Canada: 3 steps
- Licensed in another province: 2 steps
- Annual fees
- Not stated by the regulator Check with Skilled Trades Ontario
Your roadmap
Tick each step as you finish it. Your ticks are kept in this browser only.
Trained in Canada
0 of 3 done
- 3 steps without a listed fee
-
The applicant applies for an apprenticeship program in the trade, which is administered by Skilled Trades Ontario.
Source
“This trade has an apprenticeship program that is administered by Skilled Trades Ontario.”
skilledtradesontario.ca/trade-information/it-contact-centre-technic... -
The applicant completes the apprenticeship program for the trade.
Source
“Upon completion of an apprenticeship program, Skilled Trades Ontario issues a Certificate of Apprenticeship.”
skilledtradesontario.ca/trade-information/it-contact-centre-technic... -
After completing the apprenticeship program, Skilled Trades Ontario issues the applicant a Certificate of Apprenticeship, which is the highest level of certification for the trade.
Source
“Upon completion of an apprenticeship program, Skilled Trades Ontario issues a Certificate of Apprenticeship. This is the highest level of certification available for the trade.”
skilledtradesontario.ca/trade-information/it-contact-centre-technic...
Listed fees for this route
No one-time fees listed by the regulator for these steps Check with Skilled Trades Ontario
3 steps without a listed fee, so the total may not be the full cost.
Licensed in another province
0 of 2 done
- 2 steps without a listed fee
-
The applicant applies for an apprenticeship program in Ontario, checking off the section of the form indicating they have completed training in another province.
Source
“Apply for an apprenticeship program in Ontario. - On your application you will need to check off the section of the form that you have completed training in another province.”
skilledtradesontario.ca/apprenticeship/current-apprentices -
After the application is submitted, Skilled Trades Ontario contacts the applicant to verify their out-of-province training.
Source
“Skilled Trades Ontario will contact you to verify your out-of-province training after you have submitted your application.”
skilledtradesontario.ca/apprenticeship/current-apprentices
Listed fees for this route
No one-time fees listed by the regulator for these steps Check with Skilled Trades Ontario
2 steps without a listed fee, so the total may not be the full cost.
Requirements
Not stated by the regulator Check with Skilled Trades Ontario
Already licensed in another province?
Not stated
The pages describe how registered apprentices in another province or territory may get credit for their training in Ontario, but do not state whether someone already licensed in another province can register based on their current licence without retaking an entry-to-practice exam or competence assessment. Source
“If you’re a registered apprentice in another province or territory, you may get credit for your training in Ontario.”
skilledtradesontario.ca/apprenticeship/current-apprentices
Processing time: Not stated by the regulator Check with Skilled Trades Ontario
Credential assessment
Not stated by the regulator Check with Skilled Trades Ontario
Exams
Not stated by the regulator Check with Skilled Trades Ontario
Language tests
Not stated by the regulator Check with Skilled Trades Ontario
Canadian experience
Not stated by the regulator Check with Skilled Trades Ontario
Supervised practice
Not stated by the regulator Check with Skilled Trades Ontario
Demand and pay
No Job Bank wage or outlook data for this occupation yet.
Information technologies - contact centre technical support agent in other provinces and territories
- British Columbia Not confirmed yet
- Alberta Not confirmed yet
- Saskatchewan Not confirmed yet
- Manitoba Not confirmed yet
- Quebec Not confirmed yet
- New Brunswick Not confirmed yet
- Nova Scotia Not confirmed yet
- Prince Edward Island Not confirmed yet
- Newfoundland and Labrador Not confirmed yet
- Yukon Not confirmed yet
- Northwest Territories Not confirmed yet
- Nunavut Not confirmed yet
Compare information technology - contact centre technical support agent licensing across Canada
Sources checked
- Trades information - Skilled Trades Ontario skilledtradesontario.ca/about-trades/trades-information/page/5 · fetched October 10, 2026
- Information Technology - Contact Centre Technical Support Agent - Skilled Trades Ontario skilledtradesontario.ca/trade-information/it-contact-centre-technic... · fetched October 11, 2026
- Current apprentices - Skilled Trades Ontario skilledtradesontario.ca/apprenticeship/current-apprentices · fetched October 10, 2026
Frequently asked questions
1
Do you need a licence to work as an information technology - contact centre technical support agent in Ontario?
No. Certification is available, but it is not required to work in the trade in Ontario. Certification is managed by Skilled Trades Ontario.
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